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Dublin's Top Aesthetic Skin Clinic & Day Spa

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Terms & Conditions

    Text Message Reminders

    Nuala Woulfe salon and Serenity Day Spa operate a complimentary text reminder service for future appointments to the mobile number you provide us with. On occasion our reminder text messages may not reach you. Please be aware you are responsible for recording and attending appointments booked. Note our cancellation policy. 

    Your information remains strictly private and confidential and will not be passed onto any other party. You may unsubscribe to this service at any time.

    Cancellation Policy

    24 hours’ notice by phone is required to reschedule or cancel your appointment. Please do not reply to SMS text messages as these cannot be received. Please be aware that failure to cancel your pre booked appointment will result in deduction of that treatment from your pre-paid course or your deposit will be forfeited.

    Treatment Bookings – Deposit

    A €50 deposit will apply when booking all facials and body treatments.

    Deposit payments are accepted over the phone or by calling into one of our clinics.

    Courses & Treatments Booked Upfront

    All courses are paid up front to avail of the discounted price. Courses are non-refundable & non-transferrable to other treatments or clients.

    Products Returns Policy

    All returns must be returned to us within 14 days of purchase. Products must be returned in a saleable condition meaning that they must be unused and in their original packaging with seals still attached and intact. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product seals have been removed or broken. After we have accepted your returned product(s), we will reimburse your payment using your original method of payment.

    PayPal Returns

    If you wish to return an Order that you purchased using PayPal, you can return it to us by post, in which case, you must follow the processes outlined above. We will then process a refund directly to your PayPal account. You can also return your Order to one of our salon, in which case, your refund will be given on a gift voucher.

    Gift Voucher Policy

    Gift vouchers must be presented for use to pay for treatment or products. All Gift vouchers purchased at Nuala Woulfe Beauty Salon and Serenity Day Spa are Non Refundable and valid for 5 years from date of purchase. 

    Delivery of products and vouchers.

    We send your product and voucher orders by registered post to reduce the risk of it getting lost in the post.

    • You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your Order is going to, but also the name of its recipient. We cannot be liable for the delivery of your Order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
    • Orders for Gift Vouchers with a value of between €10 and €250 can be sent to a secondary address if desired. However, orders that exceed €250, up to a maximum value of €1000 can only be delivered to the cardholder’s registered billing address.
    • We use An Post for some of our deliveries - we use Fastway Couriers  where appropriate. Delivery charges vary according to the value ordered as specified below.
    Value Delivery charge Delivery method Delivery usually expecting within:
    €10 - €30 €2.50   1 - 3 working days
    €31 - €99 €6.00 Recorded Delivery (Signature required) 1 - 3 working days
    €100+ €8.00 Special Delivery (Signature required) 1 - 2 working days
    Requested Special Delivery €10.00 Special Delivery (Signature required) Next working day
    • Working days are classed as Monday to Friday and exclude weekends & public holidays.
    • Please note that all delivery dates are estimated and cannot be guaranteed. Please note that we cannot guarantee delivery dates on weekends and Bank Holidays.
    • Orders over €30 will require a signature.

    Competition Winners Policy.

    Competition winners from any of our Social Media pages. Face book, Twitter, Google+ have 2 weeks (14 days) to claim their prize.

    Competition prizes cannot be exchanged for cash, gift cards or alternative treatments or products.

    None of the above Terms & Conditions will affect your Statutory Consumer Rights.